Frequently Asked
Questions

Orders are generally dispatched within 1 to 5 working days, although some orders may be dispatched sooner. Once your order has left the warehouse, you will receive a dispatch confirmation by email.

Please check your spam or junk folder in case the email has been filtered there. If you cannot find your dispatch email or think you may have deleted it, please contact us and we can provide an update on the status of your order.

Our return policy lasts for 10 days. If more than 10 days have passed since your purchase, we may be unable to offer a refund or exchange.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned in its original packaging. Please contact us before sending a return so we can provide the appropriate return instructions.

If you entered an incorrect delivery address, please contact us within 24 hours of placing your order. If your order has not yet been shipped, we will do our best to update the delivery details.

Once an order has been dispatched, we cannot guarantee that the address can be changed or that the parcel can be redirected. Customers are responsible for checking that all delivery information is correct before completing checkout.

When multiple items are purchased in the same order, they may be dispatched separately because products can be stored in different warehouses. This means that one item may arrive before the others.

Please do not worry if your full order is not delivered in one package. The remaining items should arrive separately, and you may receive more than one dispatch or tracking notification.

Please contact us as soon as possible if you need to cancel or make changes to your order. We will always do our best to accommodate your request, provided the order has not already been processed or dispatched.

Once an order has been shipped, it can no longer be cancelled or modified. Changes to products, quantities, colours, sizes, or delivery information are therefore not guaranteed after dispatch.

If your order has not arrived within 15 working days from the dispatch date, please contact us so that we can investigate the delivery with the relevant carrier or shipping partner.

Depending on the outcome of the investigation and the circumstances of the delivery, we will work with you toward an appropriate resolution, which may include a replacement or refund where applicable.

Order confirmation emails are usually sent shortly after checkout. Please check your spam, junk, promotions, or other filtered email folders, as the message may have been redirected automatically.

It is also possible that the email address entered during checkout contained an error. If you still cannot find your confirmation, please contact us and we can check your order details and resend the email where possible.

Tracking information is normally provided after your order has been dispatched. When available, the tracking details may be included in your dispatch confirmation email.

If you have received a dispatch email but cannot find a tracking number, please contact us and we will provide the latest available delivery update for your order.

We accept major credit and debit cards through the secure payment options displayed during checkout. PayPal may also be available as a payment method.

If your card is declined, please confirm that your billing details are correct and contact your card provider if necessary. You may also try another available payment method or contact us for general assistance.

In most cases, you can complete your purchase using guest checkout without creating a customer account. You will still need to provide a valid email address and the required billing and delivery details.

Creating an account may make it easier to view previous orders and manage your details, but it is not normally required to complete a purchase.

Unless otherwise stated, only one discount code can be applied to an order. Discount codes must be entered during checkout and cannot usually be added after an order has been completed.

Some products, collections, promotional offers, or sale items may be excluded from discount codes. The checkout page will confirm whether your code has been successfully applied.

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us promptly and provide your order number, a description of the issue, and clear photographs of the item and packaging.

This information helps us assess the issue and provide the most appropriate resolution. Please do not dispose of the item or its original packaging until we have responded with further instructions.